Refund and Return Policy

Last Updated: October 11, 2026

At Lumera, we are committed to providing high-quality lighting products and an excellent shopping experience. If you experience any issues with your order, please review our refund and return policy below.

1. Return Eligibility

Customers may request a return or exchange for products that are damaged, defective, incorrect, or significantly different from their descriptions on our website.

For eligible products, customers may exercise their return rights within the period provided by applicable Egyptian consumer protection laws, including the applicable 14-day return period where relevant.

Products should be unused and returned in their original packaging, including all accessories and components, where applicable. These conditions do not limit any rights customers may have regarding defective or incorrectly supplied products under applicable law.

Certain products may be subject to legal exceptions or special return conditions. Any applicable restrictions will be handled in accordance with Egyptian consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the product and packaging where applicable.

Our team will review your request and arrange an appropriate solution, which may include a replacement, repair, exchange, or refund, depending on the circumstances and applicable law.

Customers retain their statutory rights concerning defective products, including applicable rights and remedies under Egyptian consumer protection legislation.

3. Refund Process

Once your return request has been approved and the returned product has been received or inspected, we will notify you of the outcome.

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on your bank, card issuer, and payment provider. Please allow approximately 5–14 business days after refund approval for the funds to appear in your account. This is an estimated timeframe and may vary depending on the payment provider.

If additional information is required to process your refund, our customer support team will contact you.

4. Return Shipping Costs

If a return is necessary because a product is defective, damaged, or incorrectly supplied, Lumera will provide instructions regarding return shipping arrangements and applicable costs.

For other return requests, shipping costs and eligibility will be determined in accordance with our return conditions and applicable Egyptian consumer protection laws.

5. Order Cancellations

Customers may request order cancellation before an order has been processed or dispatched.

Cancellation requests are subject to the current status of the order. If an order has already been dispatched, the applicable return procedure may apply.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact the customer to discuss an appropriate alternative or refund, where applicable.

7. Contact Information

For assistance with returns, refunds, exchanges, or cancellations, please contact us using the details below.

Store Name: Lumera
Website: https://lumeralighting.shop/
Email: info@lumeralighting.shop
Phone: 01557893018
Business Address: First Industrial Zone, Obour City, Cairo, Egypt.

Lumera is committed to handling customer concerns fairly and professionally. Nothing in this policy excludes or limits any rights available to consumers under applicable Egyptian law.