Privacy Policy

Last Updated: October 11, 2026

At Lumera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://lumeralighting.shop/ or purchase our products.

1. Information We Collect

When you browse our website, contact us, or place an order, we may collect the following information:

  • Name and contact details, including email address and phone number.

  • Billing and shipping addresses.

  • Order details and purchased products.

  • Transaction and payment status information.

  • Information you provide when contacting our customer support team.

  • Technical information, such as browser type, device information, IP address, and website usage data, where applicable.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Confirm payments and process refunds.

  • Communicate with you about your purchases.

  • Respond to customer inquiries and support requests.

  • Improve our products, website functionality, and customer experience.

  • Help detect and prevent fraud and unauthorized transactions.

  • Meet applicable legal, accounting, and regulatory obligations.

Marketing communications will be sent only where permitted by applicable law and, where required, with your consent.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers, including Paymob, depending on the payment methods available at checkout.

Payment information is handled through the relevant payment provider's systems and security procedures.

Lumera does not intend to store complete payment card details, including full card numbers or card security codes, on its own servers. Payment processing is subject to the applicable security and privacy practices of the relevant payment provider.

4. Sharing of Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment processors and payment service providers.

  • Shipping and delivery companies.

  • Website hosting and technical service providers.

  • Security and fraud prevention services.

  • Professional advisers and government authorities when required by law.

We do not sell customers' personal information to third parties.

Third-party service providers may process information as necessary to provide their services, subject to applicable legal requirements and their relevant contractual obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website traffic, and improve the shopping experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain the necessary consent for the use of non-essential cookies and similar technologies.

6. Data Security

Lumera takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, accounting, legal compliance, dispute resolution, and other legitimate business purposes.

Certain information may need to be retained for periods required by applicable laws and regulations.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain forms of processing.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before processing your request.

9. Third-Party Websites and Services

Our website may use third-party services or contain links to external websites. These services may have their own privacy policies and practices.

Lumera is not responsible for the independent privacy practices of third-party websites. We encourage customers to review the relevant privacy policies when using external services.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without the authorization required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date.

12. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Store Name: Lumera
Website: https://lumeralighting.shop/
Email: info@lumeralighting.shop
Phone: 01557893018
Business Address: First Industrial Zone, Obour City, Cairo, Egypt.