Shipping and Delivery Policy

Last Updated: October 11, 2026

At Lumera, we aim to deliver your lighting products safely and efficiently. This Shipping and Delivery Policy explains our order processing procedures, delivery arrangements, and shipping terms.

1. Shipping Locations

Lumera offers delivery within Egypt, subject to delivery service availability in the customer's area.

If international shipping is offered in the future, the applicable destinations, shipping fees, and estimated delivery times will be communicated before an order is confirmed.

2. Order Processing

Orders are generally processed within 1–3 business days after order confirmation and payment verification, where applicable.

Processing may take longer during public holidays, promotional periods, or times of unusually high order volume.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Estimated delivery within Egypt is generally 2–7 business days after dispatch, depending on the destination, courier availability, and product availability.

These timeframes are estimates and are not guaranteed. Bulky or fragile lighting products, remote delivery locations, and circumstances beyond our control may require additional time.

4. Shipping Fees

Applicable shipping fees will be displayed at checkout or communicated to the customer before the order is confirmed.

Any free-shipping offers will be subject to the terms and conditions stated in the relevant promotion.

5. Delivery Information

Customers are responsible for providing an accurate shipping address and a valid phone number when placing an order.

Where tracking information is available, it may be shared with customers through the contact details provided at checkout.

If you need assistance with your delivery, please contact us and provide your order number.

6. Failed Deliveries

If an order cannot be delivered because of incorrect address details, an unavailable recipient, or unsuccessful delivery attempts, the courier may return the shipment to us.

Any reshipping arrangements or additional shipping charges will be communicated to the customer and handled in accordance with applicable law.

7. Damaged, Missing, or Incorrect Orders

We take care when preparing lighting products for shipment. However, if your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs of the packaging and product where applicable.

We will review the matter and arrange an appropriate resolution in accordance with our policies and applicable consumer protection laws.

8. Delivery Delays

Delivery may occasionally be delayed due to courier disruptions, public holidays, weather conditions, operational issues, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers and provide updates when information becomes available.

9. Contact Information

For questions about shipping, delivery, or order status, please contact us.

Store Name: Lumera
Website: https://lumeralighting.shop/
Email: info@lumeralighting.shop
Phone: 01557893018
Business Address: First Industrial Zone, Obour City, Cairo, Egypt.

Thank you for shopping with Lumera. We appreciate your business and strive to make your shopping experience as smooth as possible.