Contact Us

At Lumera, we believe that lighting goes beyond illumination. We are committed to helping our customers find lighting products that complement their spaces and meet their needs.

Whether you have a question about our chandeliers, wall sconces, table lamps, product availability, an existing order, or a payment, our team is here to help.

Customer Support

Store Name: Lumera
Website: https://lumeralighting.shop/
Email: info@lumeralighting.shop
Phone: 01557893018
Business Address: First Industrial Zone, Obour City, Cairo, Egypt.

How We Can Help

Please contact us for assistance with:

• Product information and availability.

• Orders and delivery updates.

• Payment-related inquiries.

• Returns, exchanges, and refunds.

• Damaged, defective, or incorrect products.

• General questions about our store and services.

Customer Service Hours

Our customer service hours are subject to our business operating schedule. Please contact us by email or phone, and our team will respond as soon as possible.

We aim to respond to customer inquiries within 1–2 business days.

Order Inquiries

For faster assistance, please include your order number and the phone number or email address used when placing your order.

For refund or return requests, please review our Refund and Return Policy.

Our Commitment

At Lumera, customer satisfaction is important to us. We strive to provide reliable support, clear communication, and a smooth shopping experience from the moment you place your order until it reaches you.

Thank you for choosing Lumera. We appreciate your trust and look forward to helping you create a beautifully illuminated space.